What you’ll be doing...

As a member of the Quality team within Verizon’s Global Supply Chain, you will improve the customer experience by identifying product performance issues, and working with various internal stakeholders and external vendors on root cause analyses, ultimately leading to product and process improvements.

Using a data-driven approach, you will support continuous improvement of new and existing product quality end-to-end from manufacturing through deployment, return, clean and screen / refurbishment, and redeployment. You will create and utilize datasets from various sources to understand the reasons for customer calls, technician dispatches, equipment returns, and test results from third party logistics and testing vendors as well as the original equipment manufacturers. Product scope includes Fios CPE (set top boxes, optical network terminals, home routers, network extenders, remote controls, etc.) and network equipment.

What we’re looking for...

Collaborating with colleagues to solve complex problems with innovative solutions motivates you. Your technical skills are top notch, and you are known for digging into the details to find the best solutions. You know how to get to the bottom of your customers’ needs, and how to manage your stakeholders’ expectations. Working in a fast-paced, dynamic environment and juggling multiple activities and changing priorities comes easily to you.

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience related to the manufacturing and use of telecommunications or related devices.
  • Six-Sigma or equivalent statistical, problem-solving methodology.
  • Willingness to travel.

Even better if you have:

  • A degree.
  • Five or more years of experience in data analytics and a strong working knowledge of statistical concepts.
  • Understanding of Fios products and service offerings, provisioning systems and processes, wireless and wireline network architecture, technical support and field technician policies and procedures.
  • Strong problem-solving, critical thinking, detail oriented and decision-making skills.
  • High motivation with self-starter abilities.
  • Understanding of Supply Chain best practices; understanding common needs and challenges of the business.
  • Strong Knowledge of Verizon’s Fios Provisioning and Maintenance Systems and Processes.
  • Understanding of Verizon’s wireless and wireline network architecture.
  • Excellent PowerPoint skills with the capability to distill complicated messaging into clear, simple, single-page slides with clear visualizations.
  • Ability to work cross-functionally across multiple teams, and know how to flex your style to suit the situation.
  • Knowledge of Continuous Improvement principles.
  • Excellent verbal and written communication skills.
  • Experience influencing & negotiating to solve difficult & complex problems.
  • Experience in Microsoft Office (Word, Excel, PowerPoint, Project, etc.), Oracle OBIEE, Tableau, Minitab, JMP.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.