What you’ll be doing...

Our compute virtualization and storage infrastructure provides critical services to both internal and external customers. You’ll oversee lifecycle aspects of multiple service environments, acting as the owner for those systems (which number in the thousands). You’ll also understand and manage the interrelationships between the various products and the infrastructure systems. We take pride in our well-organized, well-documented, stable, and compliant infrastructure environments, and you’ll get to play a key role.

  • Maintaining capacity and availability for multiple service environments.
  • Ensuring our compliance with all applicable regulations.
  • Managing security/access control and licensing and overseeing vendors.
  • Delegating work to senior and junior compute virtualization engineers and storage engineers.

Work as a Tier 3 engineer for the Integrated Solutions Desk (ISD) 24x7 team supporting several customers’ worldwide with enterprise solutions. Possess a high degree of proficiency for support of Cisco Unified Computing System (UCS) architecture, Cisco networking, HP and Dell servers, Net App storage, and vSphere enterprise solutions for the data-center. This position will serve as the Tier 3 escalation point for all incidents, changes, and problems associated with an environment. Scope of work may include support of the following operating systems; Windows Server 2008/2012/2016, Red Had Enterprise 5.3-7.x, SUSE, and ESXi. Responsibilities may also encompass scripting languages that are used for automation for repeatable procedures.

Additional responsibilities are to document method of procedures (MOP) for all customers for change operations that need to be executed for purposed changes or for resolution of incidents that were from a customer outage. This position will require joining customer bridges to provide updates during outages that are related to the platform.

Work part of a team to contribute service improvement efforts by identifying and establishing new processes and evolving existing procedures for existing related to ISD Tier I and II support. Scope of position may encompass evaluating current or new enterprise solutions for customers that the ISD will support, recommend strategies to improve and scale the platform, implement new solutions, and train ISD Tier II for day to day support.

What we’re looking for...

You have the ability to successfully organize and direct the execution of major projects. You’ve got exceptional problem solving and critical thinking skills, and you’re a whiz when it comes to managing and planning operational budgets. You take real pride of ownership in the infrastructure environments you run.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with converged/integrated compute infrastructure systems, including requisite network knowledge. Specifically, Cisco UCS.

Even better if you have:

  • Bachelor’s degree in information systems or engineering.
  • Demonstrated capability to successfully create and manage programs for infrastructure lifecycle processes such as capacity, availability, configuration management, and access management.
  • Thorough understanding of interdependencies and protocols across compute, network, and storage technologies.
  • Experience with compute virtualization systems. Ideally, VMware or vSphere.
  • Experience managing an environment(s) with thousands of hypervisor instances running on compute blade systems and hundreds of enterprise class storage arrays.
  • Experience with enterprise class storage systems, storage networks, storage management systems, and replication technology with products from NetApp, EMC, HP 3Par, Cisco, or Brocade.
  • Knowledge and experience with ITIL including practical application of ITIL processes. Ideally, with ITIL v3 Foundation Level certification or higher.
  • Experience with OpenStack based cloud computing infrastructures.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.