What you’ll be doing...

Job Summary:
The Application Support Engineer will serve as a link between Research & Development and customer-facing Fleetmatics employees in providing technical expertise and resolving product and system issues.
Job Responsibilities:
• Actively monitor application performance and maintaining system up time, while troubleshooting customer reported software bugs from external support teams
• Communicate with Customer Care Representative, Field Installation Technicians and Field Sales on resolving and answering escalated technical problems and issues.
• Detect and diagnose code related issues.
• Collect and document information about product performance, product application problems and failures.
• Develop and suggest needed product improvements based on data collected. Will have conversations with Product management to create a better customer service experience.
• Make improvements to existing product documentation and assist in the development of internal as well as customer training materials.
• Responsible for resolving the issues as soon as possible while relying on technology/software knowledge.
• Performs miscellaneous job-related duties as assigned.

What we’re looking for...

Job Qualifications:
• Required:  Bachelor’s Degree in Information Technology/Networking/Software Development and
at least 1 year in a platform/application support or software developer role
• With ability to demonstrate experience in Microsoft SQL, knowledge of MySql
• With ability to demonstrate experience on basic testing practices
• With ability to demonstrate experience around any development platform and related web technologies, listed: ASP.NET, HTML, CSS, JavaScript, JavaScript Libraries, jQuery, C#, SOAP and REST Web Services
• Familiarity with Windows server environments; Windows Services, Console Services, Event Logging and Viewing, Cross-Browser Debugging
• Thorough knowledge of CRM systems, Salesforce.com (preferred), and coding tools, such as, JIRA/Greenhopper, Tortoise SVB, a plus
• Familiarity with Application monitoring tools: AppDynamics, OpsManager and NewRelic, a plus
Working Conditions/Physical Demands:
• Ability to sit at a desk behind a computer for long hours/day
• Ability to travel international if requested, but not required
• Able to work from a company office on a regular basis
Core Behavioral Attributes:
• Must have excellent communication skills to partner within a team environment
• Excellent problem solver and strong analytical skills
• Excellent problem solver with strong analytical skills
• Organization & documentation skills

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.