What you’ll be doing...

The role is to lead a team of Change Managers to ensure the goals of the Change Management are achieved.

The purpose of the role is to successfully manage the job scope of Change Manager and control the lifecycle of all changes, enabling beneficial changes made with minimum disruption to the services.

The Change Management role covers all changes to any of the aspects of Service Design. The scope should include changes to all architectures, processes, tools, metrics and documentation, as well as changes to IT services and other configuration items. All changes must be recorded and managed in a controlled way in both Verizon tools (Service solutions for new or changed services, including all of the functional requirements, resources and capabilities needed and agreed:

  • Management information systems and tools.
  • Technology architectures and management architectures required to provide the services.
  • Processes needed to design, transition, operate and improve services.
  • Measurement/Performance systems, methods and metrics for the services, the architectures, their constituent components and the processes.
  • Ensure that all release packages can be tracked, installed, tested, verified and/or uninstalled or backed out if appropriate.

General Responsibilities:

  • Manage and Govern change activities.
  • Review log and allocate a priority, in collaboration with the initiator, to all RFCs. Participate or delegate urgent Operational CAB or CAB/EC meetings for all urgent RFCs.
  • After consideration of the advice given by the Operational CAB or CAB/EC, authorize acceptable Changes.
  • Oversee the Forward Schedule of Changes (FSC) on behalf of the team and approve.
  • Oversee change building, testing and implementation, in accordance with schedules.
  • Overview Network Migrations as change and participate the Transition & Transformation CAB.
  • Manage larger Change Projects as Change Lead or Project Lead.

What we’re looking for...

You have the ability to understand customer priorities and translate them into business plans. As a technical expert in customer systems, you align capabilities to deliver complex solutions with continually high levels of customer service. You enjoy solving problems and driving every day to ensure client satisfaction.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience building and maintaining client relationships.

Even better if you have:

  • A degree.
  • Six or more years of relevant work experience.
  • Experience building and maintaining internal teams.
  • Experience managing large complex systems from an operational management perspective.
  • Experience managing projects using industry standard tools and methodologies.
  • Experienced in e-commerce site operations and/or airlines.
  • Experience negotiating, closing and maintaining multi-million dollar service contracts.
  • Experience in technology management and/or IT consulting.
  • Knowledge of three tier web application systems, UNIX and Windows Operating Systems, Networking and Scripting.
  • Troubleshooting skills and experience.
  • Prior database operations experience.
  • Willingness to occasionally travel to client sites.

#CustomerOperations

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.