What you’ll be doing...

Verizon is actively searching for a IoT Product Manager to be the key project stakeholder for transformative digital experiences and Open development initiatives. If you value innovation and longer-term thinking and are self-motivated and curious about technology, this position may be perfect for you. As part of the Open Development Device Certification team, you will interface with leading and emerging OEMs to certify IOT/M2M devices. You will work with leading domestic and international OEM's to design, develop, certify and deploy state-of-the-art devices. The work you’ll do every single day will impact the way people live, work and play.

You will be a key project stakeholder for Partner device management and Open development initiatives. You will interface with leading and emerging module and device OEMs to on-board, design, develop, certify and deploy state-of-the-art IOT/M2M devices. You will serve as a key POC to increase number of connection and devices on Verizon network for CAT1-CAT18, CAT M1, NB-IoT and 5G. You will manage the relationship with SIM manufacturer and will work on key SIM project for eSIM, eUICC, low cost SIM for M2M, Global single SKU SIM etc. You will be responsible for driving Verizon solution projects for BUSS, BOS initiatives and also manage Verizon diagnostics certification for M2M devices.

  • Lead cross-organizational discussions to identify root cause and resolve complex customer issues.
  • Develop and publish process metrics to improve performance of M2M operations.
  • Facilitate strategic discussions and brainstorm improvement opportunities with M2M operational teams.
  • Perform data analysis to identify root cause of operational issues.
  • Re-design existing processes to streamline M2M operations.
  • Develop workflow and process map diagrams to drive detailed requirements and discussions.
  • Provide guidance on device requirements to the OEM.
  • Provide Module hardware selection information.
  • Provide secure access to our internal portal.
  • Ensure all full certification’s and maintenance releases are managed according to OD processes.
  • Build strong partnerships with IoT Device partners to ensure the requirements are meet for certification.
  • Guide the OEM through all technical specifications, marketing information release note information and educating the OEM on using the portal where all this information is stored.
  • Coordinate meetings with or internal labs to decide on test plans to be run on the device, approve the devices for testing at third party labs. Provide weekly status on all devices assigned.
  • Provide priority of these devices for test plan evaluation at our internal lab.
  • Develop, document and share processes defined to assist in supporting 5G.
  • Play a key role in navigating complex business and management challenges, collaborate across a variety of internal teams and leading a small team of professionals focusing on 5G requirements, testing scope, automation and IT integration.
  • Set up profile of device for activation and billing.
  • Interface with IT and PMO organizations to develop system enhancements
  • Manage delivery timeline to implement and streamline M2M processes.
  • Manage activities to introduce new processes and systems to operations.
  • Monitor process performance to drive improvement and ongoing process/system enhancements.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have

  • A degree.
  • Experience in engineering, development.
  • Experience in working with global clients.
  • Analytical skills and experience in developing user stories, and data modeling.
  • Demonstrated facilitation and project management capabilities with track record of accomplishing goals on deadline.
  • Excellent written and verbal communication skills.
  • Ability to be proactive with a strong sense of urgency.
  • Strong multi-tasking skills with attention to detail.
  • Ability to present complex ideas in simple terms and obtain buy-in from stakeholders.
  • Ability to translate market/customer needs into well-conceived, cost effective solutions and proposals.
  • Ability to effectively interact with all levels of management across various organizations.
  • Technical aptitude with good understanding of IT, finance, contracting, onboarding, private network, revenue assurance, provisioning and device/network management processes.
  • Knowledge of one of more systems: M2M Operational Center, OD Portal, DMD, UWS/IoT Order Flow, Vision/CPI, 5G, LTE Compliance, Certification, RF Testing.
  • Proficiency in JIRA, Agile Process, Microsoft Word, Excel, Power Point, Visio.
  • Demonstrated excellent verbal, written, analytical and communication skills.
  • Demonstrated ability to influence organizational direction and departmental initiatives working with all leadership levels.
  • Demonstrated ability to diagnose device, network and operation issues.
  • Willingness to travel.
  • Demonstrated excellent problem solving and negotiation skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.