What you’ll be doing...

  • Provide oversight and direction to team that is responsible for writing new/updated out-of-sync measures in Moneta revenue assurance system and/or doing root cause investigation of out-of-sync issues.
  • Provide training, coaching and support to team on multiple Verizon ordering, billing and provisioning systems, and their impact on the team’s work.
  • Manage daily operations of system to monitor for completed audits, appropriate work going into the centers, work going to automation, etc.
  • Ensure root cause issues of out-of-syncs are identified and communicated to appropriate investigation team.
  • Drive timely resolution so that issues are seamless to customers (prevention).
  • Develop SQL code to uncover issues where customers are under billed or overbilled.
  • Manage and motivate up to six employees in functions listed above.

What we’re looking for...

You'll need to have:

  • A Bachelor's degree or four or more years of work experience
  • Four or more years of relevant work experience.

Even better if you have:

  • BA/BS in Finance/Accounting/Business or Computer Science disciplines or equivalent work experience required.
  • Four or more years of billing, investigation, and/or root cause investigation experience.
  • Two or more years of SQL server and coding experience.
  • Demonstrated ability to negotiate issues across multiple teams in environment of constant change.
  • Advanced understanding of ordering/provision/billing systems and process flows.
  • Demonstrated analytical skills.
  • Ability to act quickly and pragmatically under pressure to prioritize and resolve customer-impacting issues.
  • Strong written and oral communication skills; strong organization skills.
  • Proficiency in Microsoft Office, especially in Excel and PowerPoint.
  • Experience with SQL coding.
  • Demonstrated experience in supervising a team.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.