What you’ll be doing...

Verizon is undergoing a major transformation, paving the way towards an industry-leading, customer-centric strategy focused on rapidly evolving our business for a digital-first future. You are a strategic thinker and thought leader who is not afraid to innovate around our customer’s needs, drive business objectives and maximize technology capabilities towards re-defining the path of a Fortune 15 company in the digital age. Our organization is uniquely positioned to impact the end-to-end customer journey. You will be laser-focused on disrupting the status quo and deliver seamless, meaningful experiences to millions of consumers to evolve our business. You are focused on working cross functionally to define moments that matter to the customer and then building the end-to-end customer experience.

  • Help align the communications experience across multiple touch points (digital, physical, etc.) to ensure consistency from across the lifecycle of the customer XP.
  • Facilitate the various stakeholder teams to create a platform vision and roadmap, enabling the communications solution required to deliver the right message at the right time to the customer.
  • Ensure that all solutions are delivered in a customer centric, digital first, omni channel manner.
  • Partner with business transformation, design, and IT to define “north star” experiences for key customer journeys.
  • Translate customer pain points into simple, customer centric, transformative product across channels.
  • Drive efficiencies by influencing new initiatives and key processes to maximize self-serve (online, apps, social media, TV) and deflect calls.
  • Lead new product launches and product re-designs for optimal customer experiences.

What we’re looking for...

You are an innovator and strong product manager who is passionate about creating an experience for our customers. You are comfortable working with Design, IT, marketing and business transformation to drive innovative solutions and transform our current experience across channels (i.e. digital, call center, retail, and telesales).

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Product management experience.

Even better if you have:

  • MBA.
  • Technical or systems background to understand and create a platform roadmap.
  • Experience with Agile project management process and writing user stories.
  • Passion for white space thinking, ideation and creativity.
  • Strong leadership, change management and people development capabilities.
  • Exceptional communication and stakeholdering capability, and the ability to influence cross functionally.
  • Comfort working with G-suite, Jira, and similar systems.
  • Knowledge of Verizon product offerings.
  • Ability to work cross functionally to communicate and execute on core objectives and roadmap.
  • Willingness to travel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.