What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions. As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

North American App Support Manager responsible for the performance and management of stability for our production environments around the globe. The roles requires the ability to manage a team of engineers to address critical Software and Hardware defects and to drive improvements in-line with the Engineering teams. The goal is to provide a world class customer experience and to deal with minor to major incidents and to mitigate any impact to that experience.


· Lead the North America Application Support Team in supporting the Commercial Verizon Connect SaaS software suite, Infrastructure platform, Customers and business functions according to agreed SLAs and KPI’s

· Co-ordinate a 24/7 NOC support group supporting customers in multiple geographies

· Co-coordinating with a distributed team to support multi-platform issues

· Monitoring of system architecture and system up-time

· Monitor the Verizon Connect platform to rapidly identify and report incidents and risks

· Ensure that incidents are managed and prioritized appropriately and allocated effectively to technical specialists

· Report key events that have occurred Taking ownership of tasks and ensuring their speedy resolution (e.g. RCA and PKE reports) · Collaborate with Software delivery teams to enable timely and incident-free software deployment and feature releases

· Drive resolution of Software defects raised from a global customer base

· Work with globally distributed teams to drive high customer satisfaction

· Ensure good communication with users on open cases and timely resolution

· Working with 3rd party vendors and integration partners

What we’re looking for...

You must have:

  • Mentored and supported teams to help them achieve their personal goals and better contribute toward company goals
  • Application flow and spot trends through detailed logging data experience
  • Desire to work in a technology solutions company where great performance is recognized and exposure to new and cutting-edge technologies is at forefront
  • Worked within a strong team environment and the ability to work independently on projects
  • Good organizational & documentation skills
  • Communicating and collaborating with other organizational groups (e.g. Customer Care Teams)
  • Supported SaaS based systems and business applications
  • Experience in monitoring software (e.g. AppDynamics, DynaTrace, NewRelic, Pingdom, AlwaysUp)

Even better if you have:

  • Access multiple concerns and prioritize quickly
  • Application flow and spot trends through detailed logging data experience
  • Worked in a technology solutions company where great performance is recognized and exposure to new and cutting-edge technologies is at forefront
  • Identified patterns and trends
  • A degree


Key words: Verizon Connect

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.