What you’ll be doing...

We are looking forward to hire a VoIP & Unified Communication and Collaboration (UCC) engineer for our network operations center in Ostrava. With your first assignment you will be joining a team providing second level Carrier VoIP as well as second level UCC support. Our customers benefit from the experience and the capabilities of our engineers to be able to analyze service end to end. This includes the Verizon managed local customer network, the UCC infrastructure as well as the Verizon provided VoIP service.

The VoIP & UCC expert team is part of a managed service organization mainly supporting complex, bespoke managed networks and solutions with locations around the globe.

Beside technical skills and experience in a similar telecoms environment you are familiar with direct communication with customers as this has proven to be key for the success supporting our services. Good soft skills and the ability to work in a team complete your profile.

Responsibilities...

  • Be the next escalation level for our skilled 24x7 Service Desk teams as part of the Incident Management process.
  • Identify, analyze and drive cases as part of Problem Management.
  • Support and guide customers how to setup and use the provided services.
  • Liaise with suppliers to escalate technical issues and following this up to conclusion.
  • Build and maintain service and/or customer specific documentation required within operations and provide internal trainings.
  • Identify service improvement opportunities and drive those forward with the relevant stakeholders.
  • Be available to work outside business hours for planned maintenance or on call activations.

What we’re looking for...

You'll need to have...

  • Bachelor's degree or relevant work experience.
  • Fluency in English.

Even better if you have...

  • A degree.
  • Strong knowledge of routing and switching technologies.
  • Strong knowledge of Carrier Voice & VoIP services (SIP, H.323).
  • Experience in Incident Management of UCC solutions (mainly, but not limited to Cisco, Microsoft or Broadsoft).
  • Experience of Session Boarder Controller (Oracle, Sonus, Audiocodes).
  • Cisco Certified Network Professional level certification (-Voice, - Collaboration) or equivalent experience in providing UCC service support.
  • Ability to be a team player with excellent communications skills and a passion for customer service.
  • Experience in negotiating, documenting and maintaining processes.
  • Willingness to occasionally travel for meetings at Verizon or customer locations.
  • ITIL foundation level and UNIX basic skills.

#CustomerOperations

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.