What you’ll be doing...

Data Analyst of In-Home customer premise equipment (Broadband Home Routers, Set Top Boxes, etc.) to monitor performance and raise issues that need more detailed investigation. Also, continue to support our internal customers (Field Ops and FSC) by enhancing and supporting troubleshooting tools/aids.

  • Design/Develop data modules that convert underlying raw data to more readily usable formats for reporting, data mining etc.
  • Data analytics with DTIx, IVAPP, Splunk, etc. to pinpoint anomalies
  • Splunk queries and automation to monitor device logs and raise alerts when required.
  • Ability to present data in executive summary format to leaders of the business
  • Ability to collaborate in a cross functional environment and provide data intel

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Knowledge of Verizon’s FiOS Provisioning and Maintenance Systems and Processes.
  • Experience with In Home architecture including Wi-Fi technologies and performance measurements.
  • Experience with Microsoft Office (Word, Excel, PowerPoint, Project, etc.)
  • Metrics generation/presentation skills using the latest reporting tools.
  • Experience with SQL and HIVE queries for reporting and research purposes.
  • Experience with Data Warehousing Technologies.
  • Experience with reporting tools like Tableau.
  • Project management experience.
  • Knowledge of database concepts (Oracle, MS SQL, generic SQL, Hive).

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.