What you’ll be doing...

The Complex Deal Architect will analyze new enterprise customer requirements to plan for custom, complex integrated technical solutions across IT, Network, Security, Voice, and Emerging Technologies and craft a custom pre-sales solution alongside technical teams, architects, sales, finance, operations and all required third party vendors and partners necessary in order to provide an end-to-end solution for the client. Your role will be to prepare the business to enable the enterprise customer to successfully adapt to change and create responsive, flexible infrastructures, transform their networks, integrate the right operational platforms, and equip their workforce with collaborative tools

This position interfaces and interacts frequently with Verizon’s overlay and specialized services sales and support teams. In addition, individuals in this position will be required to provide presentations and briefings to senior level executives, participate in technical customer meetings, support bid and proposal efforts, and represent the technical solution along with pertinent processes both internally and externally.

You will partner with the solution team in developing, documenting, and presenting an integrated solution for complex opportunities based upon the client's requirements and Verizon's products and services. In this effort, you will collaborate with all internal parties to validate all of the solution components including optimizing costs to meet business case needs specified by client executive and enterprise architect. You will work with the transition team to develop the transition plan and design as well as document the integrated solution to help shape the deal economics. You will participate in the transitioning of customer accounts from their existing technology services environment to a transformed steady state environment.


  • Partner with sales and solution teams to assess an opportunity and develop a win strategy and optimized solution.
  • Validate the end-to-end solutions which minimize operational and financial risks.
  • Lead development of end-to-end service management architecture.
  • Contribute operational knowledge to contract negotiations.
  • Be the interface to Verizon Enterprise core support organizations.
  • Participate in customer facing meetings and presentations
  • Participate in due diligence/discovery activities.
  • Collaborate with internal and external groups to validate that all solutions are supportable.
  • Identify opportunities to standardize services and reduce costs.
  • Validate and determine third party supplier content to close gaps in delivery of services.
  • Collaborate with the transition team on transition activities.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • MBA or advanced degree.
  • Six or more years in two or more of the following areas:
    • Outsourcing solution development and delivery experience, ideally globally.
    • Direct service management architecture design, service delivery or operations experience.
    • Costing/pricing and business case development experience.
    • Knowledge with WAN, LAN, Security, voice, IT, wireless and IP technologies.
    • Customer contract negotiations.
  • Industry certifications such as ITIL V3 Foundations, CISSP - Certified Information Security Systems Professional, Cisco CCIE e.g. R&S, Security & Voice, MCITP - Microsoft Certified IT Professional (Enterprise), PMI Project Management Professional (PMP) certification.
  • Knowledge of Verizon’s products and services, and identification of those needed from third party suppliers and/or partners.
  • Self-motivation and good team development skills.
  • Experience serving as an executive interface for internal and client-facing interactions, including executive level communication.
  • Leadership abilities with excellent interpersonal, and written and verbal communication skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.