What you’ll be doing...

You will function as Tenant Ops support for the Subscriber Data Management (SDM) backend database systems supporting the IMS and 5G Cores. The Tenant Ops Engineer/MTS IV Specialist will have the opportunity to get in on the ground floor with implementing and supporting the virtualized SDM systems and migrating millions of subscribers to that virtualized solution. You will be working with a dynamic team on high visible projects and should have the following skillset:

  • This position will require on call rotation and willingness to work nights (50%) depending on the needs of the business.
  • Perform expert level troubleshooting and debugging of both network and application system issues.
  • Implement detailed project plans and provide input to weekly status calls with teams across several organizations.
  • Implement tenant operations MOPs for patches and new releases with focus on reduction of mean time to repair.
  • Run reports for daily KPI measurements and help engineering address capacity and demand growth on the systems.
  • Oversee the reporting of service KPI and analytics for the physical and virtual SDM components.
  • Call flow debugging expertise utilizing IrisView, Wireshark and NetScout applications is required.

What we’re looking for...

You’ll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree in a technology related field.
  • Knowledge of OpenStack architecture and networking with special attention on automation using heat scripts and Ansible.
  • Experience at an operational level demonstrating skills with Linux, OpenStack, and Application Deployment as well as debugging techniques for the application and systems.
  • Good communication skills where you will interface with multiple teams supporting a live production network where response and resolution time are critical to ensure reliability.
  • Knowledge of IrisView, NetScout, wireshark, tcpdump, ping, and netstat.
  • Knowledge of 4G call flow and capability to explain fundamental building blocks of IMS.
  • Ability to demonstrate applied skills and working knowledge of TCP/IP, UDP, DNS, DIAMETER, SIP, and LDAP.
  • Willingness to travel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.