What you’ll be doing...

The Consultant - Project Manager (PM) for Supply Chain Ecommerce is responsible for lifecycle management of Ecommerce products and services. The PM will be the primary liaison between design, development, reverse logistics, financial operations, customer supports and digital marketing of these services. Strong project management and technical skills are required to actively product/service development in a direction to maximize revenue and margin for the supply chain monetization team. The PM will work with internal Verizon stakeholders and external suppliers on all deliverables to bring value added services to the ecommerce eco-system including initial forecasts, business case analysis, prototype, user acceptance testing, post launch lessons learned, and life cycle management. The PM will use their technical skillset to provide input on user interface design, reverse logistics, cost and quality. The PM will also integrate closely with internal cross-functional program teams to ensure that all stakeholder requirements are properly communicated and delivered.

Responsibilities:

The overall responsibility for this role is to ensure that Verizon Supply Chain Ecommerce initiatives delivers great customer experience, strengthen overall brand and enrich functionalities to, increase take rate and generate new revenue for Supply Chain.

  • Lead the interdisciplinary team to grow & expand multiple Ecommerce roadmap initiatives, including site design, customer experience, and marketing automation.
  • Take ownership and further develop daily and weekly reporting on the Ecommerce sales, marketing, and customer analytics to deliver insightful reporting to key stakeholders.
  • Run A/B tests and interpret data sets to provide recommendations on how to refine our site experience, email marketing, organic and paid social media strategy in terms of positioning, target audience, copy, and imagery to ensure we are maximizing engagement and ROI.
  • Identify opportunities to engage with our customers in a systematic and/or automated way that increases their LTV, reduces time to purchase.
  • Establish a process to track customer Net Promoter Score.
  • Support ad-hoc customer insights reporting through questionnaires designed to test hypothesis about our customer bases sentiments and needs.
  • Own and manage social media handles and be the owner of customer escalations.
  • Identify, prevent & mitigate fraud related to Ecommerce.
  • Manage & grow affiliate marketing program.

What we’re looking for...

You'll need to have:

  • Bachelor's Degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Project Management experience.

Even better if you have:

  • Bachelor’s Degree in Science, Technology, Engineering, Mathematics, Business Administration, or Supply Chain.
  • Ecommerce or direct to consumer PM experience.
  • Excellent Project/Program Management skills for successful project delivery.
  • Operational understanding and experience of selling on market places like Amazon, eBay etc.
  • Experience with integration with third party tools (payment processing, fraud, drop shipment).
  • Strong business acumen to understand the customer’s needs and formulate effective solutions.
  • Understanding of financial, product development, marketing, and operational functions and key business drivers.
  • Understanding of Supply Chain / Product Development best practices; understanding common needs and challenges of the business.
  • Excellent organizational skills.
  • Strong written and verbal communication skills and outstanding interpersonal skills.
  • Excellent capability at creation and delivery of presentations to Senior Management and Executives.
  • Ability to multi-task at and work well under dynamic environment.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.