What you’ll be doing...

When our customers have a major technology incident that impacts their critical applications and services, you’ll be there to take charge and manage the situation. You will be responsible for driving multiple activities to restore services in a way that meets or exceeds customer expectations. Your role will be pivotal to make sure that the incident management process work as planned and that we learn from these situations to continually improve.

  • Leading and managing our Incident Management process including creating and updating all supporting documentation, and providing both technical and management progress updates.
  • Performing (contributing to) initial triage and failure assessment of data and voice network infrastructure, applications, etc.
  • Coordinating activities and engaging Verizon resources as needed during Data and Voice network infrastructure incidents.
  • Coordinating and driving all activities during the incident on the incident bridge to quickly restore services.
  • Ensuring status updates are provided to company leadership and customers during recovery activities.
  • Overseeing post incident debrief meetings to identify root causes and engage vendors.
  • Ensuring that event details are gathered to provide necessary communications to customer and internal teams.
  • Ensuring that scenario based escalation lists are established, maintained and implemented as appropriate.
  • Provide daily guidance and direction to NOC team to include technical troubleshooting advice & assistance, or process and procedural direction.

What we’re looking for...

You have somewhat advanced skills in Cisco router and switch administration, with applied knowledge of Routing concepts and configurations, understanding of Security (Firewall, Proxy, ACL, etc.) concepts and architectures, and understanding of IP Voice systems & applications. Strong knowledge and experience with incident and problem resolution processes. With great independence in these skills you perform well under pressure and can manage multiple operational activities. You work well independently as well collaboratively with diverse business teams, vendors and customer groups.

You’ll need to have:

  • Associate’s degree or three or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience in Cisco Router/routing, switch/switching administration and troubleshooting.
  • Knowledge of Wide and Local Area Network designs, concepts, and architectures.
  • Willingness to work a flexible schedule, including nights and weekends as necessary.

Even better if you have:

  • A degree.
  • Cisco Networking, Voice Certification(s).
  • Knowledge in one or more of the following areas: Cisco Voice, Security appliance or Applications support.
  • Experience in managing large scale technology incidents.
  • ITIL v3 Foundations Certification.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.