What you’ll be doing...

Verizon is seeking a strong supervisor to join their team at our NOC in Tauton, MA. As a Supervisor in this role, you will work withunion employees in the monitoring of Verizon’s Transport and TDM Switching networks. Additionally, you will operate as an escalation facilitator, drive projects, create opportunities for enhancement, and managing the group through priority events. When you join Verizon, You’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and devices connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things, and innovating in areas customer experience. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future at Verizon!Duties include but are not limited to:

  • Supervising, staffing and scheduling team activities; Conducting communication and staff training sessions; Evaluating employee performance; Managing Remedy profiles; Providing ongoing coaching and development; Conducting monthly and quarterly performance reviews; Conducting monthly ticket reviews; Reviewing and coordinating change control support; Participating in hiring decisions and handling escalated issues.
  • Working with peers to provide 24x7x365 center coverage.
  • This position manages a team of front line Network Repair Bureau employees with the goal of ensuring optimal team productivity and quality customer and Network technical support
  • Responsible for the supervision and scheduling of front line Network Repair Bureau employees & monitoring employee daily activities; Performance management and career coaching
  • Conducts/coordinates technical training for employees and monitors/evaluates progress
  • Prepares and analyzes reports to manage workflow of team.
  • Reviews and modifies processes to ensure team meets department performance standards. Identifies team/individual trends in productivity and training issues
  • Leads quality improvement initiatives in identifying and developing solutions for department and cross-functional processes
  • Audits all team performance on a regular basis
  • Manages Technician technical progression process
  • Propose, write, and/or edit NTOC processes to improve efficiency and productivity.
  • Document critical outages and provide Root Cause Analysis.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in managing multidisciplinary teams and organizational budgets.

Even Better if you have:

  • A degree.
  • Telecom Transport equipment such as SONET, TDM Switching, and ROADM technology
  • Experience in Alarm and Monitoring systems.
  • Experience with circuit inventory systems.
  • Telnet,TL1,Fujitsu Netsmart.
  • Experience working with or in a Union environment.
  • Willingess to travel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.