What you’ll be doing...

The Sr. Analyst within Verizon Executive Relations Team oversees the internal groups required to research and resolve issues (Order, Billing, Network) and keeps our client’s and the appropriate internal teams informed through exceptional and consistent communication. Often that communication will be with external clients in addition to State and Local Agencies.

From time to time, the Sr. Analyst within Verizon Executive Relations Team will be called upon to develop Service Improvement Plans, and provide the required oversight to close all issues and mitigate future issues.

The Sr. Analyst within Verizon Executive Relations Team is Second level escalation team who assists our customers/agencies with:

  • Client Relationship Management.
  • State/Local Agency Management.
  • Issue resolution for order, repair/incident, billing, financial/credit/collection, and chronic issues.
  • Escalation management for all issues.
  • Senior Executive Level Communication management for all issues.
  • Client education for VEC portal service engagement and escalation process.
  • Client VEC administrative issue management for registration, access/entitlement, and training.
  • Identification of service enhancements and potential growth opportunities.

What we’re looking for...

You’ll need to have :

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A Degree
  • Four or more years of customer service experience in a technology environment.
  • Interpersonal communication, especially the ability to listen, empathizes and build relationships during short-term engagements.
  • Action-oriented, outgoing, resourceful, flexible, organized, and motivated to learn.
  • Analytical, with strong problem solving skills and a tolerance to ambiguity.
  • Ability to excel in a fast-paced and dynamic environment.

#CustomerOperations

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.