What you’ll be doing...

You will be part of a management team that supervises bargained for employees in resolving CPE and network problems experienced by 9-1-1 Public Safety Answering Points (PSAPs). You will primarily supervise the 4PM – midnight shift and will be expected to cover out-of-hours and weekend tours on a rotating basis.

  • Supervise a team of bargained for employees in their daily functions.
  • Monitor ACD and ticket work lists to ensure timely responses and quality work.
  • Handle external customer escalations effectively and escalate internally to obtain desired results.
  • Coach and develop team members to improve performance.
  • Participate in conference calls and maintenance bridges as needed.
  • Analyze data and develop reports as needed.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in managing multidisciplinary teams and organizational budgets.

Even better if you have:

  • Bachelor’s degree in business administration, business management, or engineering.
  • Experience in the telecommunications industry.
  • Operations experience.
  • Technical knowledge of network equipment and systems.
  • Knowledge of routing protocols (MPLS, LDP, BGP, IS-IS, OSPF) tools. Experience with Verizon internal systems (i.e. Espresso, ETMS, vRepair, BAAIS National, Smarts, OASIS, MASTARS, F & E, Netpro, MECCA, TCOMS, Lotus Notes).
  • Experience managing complex processes and driving results.
  • Strong written and verbal communications and presentation skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.