What you’ll be doing...

The Senior Manager, Revenue Assurance Testing Operations is responsible for ensuring and validating that the Order to Cash experience in all sales channels is presenting/capturing all the proper information and performing all the functions required to bill everything that should be billed and only what should be billed. You will proactively identify, mitigate, and eliminate issues, ensuring the integrity of the revenue stream while balancing a positive customer experience.

The objective of this role is to ensure releases, pricing, promotional offers, products, usage and customer transactions are accurate in terms of billing and free of issues, whether related to software, network, provisioning or other activities. This includes identification of revenue leakage, potential causes of customer dissatisfaction, and managing end-to-end resolution of all issues, processes and solutions taking into account the needs of our business functions and channels.

Revenue Assurance Process Management:

  • Act as a single point of contact for Testing Operations and Revenue Assurance on all projects as they relate to pricing, promotions, products and releases; validate that the actual experience matches to billing/revenue output and customer experience.
  • Create and maintain strong working relationships within Bill-to-Cash, up and downstream from the testing process and across Verizon (Network, IT, Marketing, Product, Finance, etc.).
  • Serve as subject matter expert for Revenue Assurance on Projects.
  • Manage and provide final approval on cross functional projects that either directly or indirectly impact the rating and billing streams.
  • Supply executive level updates to illustrate the current status, risk and potentially gating factors for active projects.
  • Oversee the design and implementation of specific test scripts to ensure the integrity of various customer order flows.
  • Engage internal stakeholders to refine and improve requirements for all impacted projects related to protecting the revenue stream
  • Protect proprietary and confidential information. Ensure appropriate approvals are obtained.

Administration, Ad Hoc Support & Reporting:

  • Ensure all team members are properly trained for new and existing pricing/promotions, processes, and business practices.
  • Direct the prioritization and allocation of resources for your team.
  • Continuous improvement of testing process and tools used. Identify and implement ways to automate and streamline processes.
  • Conduct regular staff meetings, one-on-ones, and mentoring sessions.
  • Provide regular and timely feedback to direct reports through regular meetings, performance agreements and established leadership development processes.
  • Provide ad-hoc analysis and troubleshooting support to various business partners.
  • Complete required training, and continually broaden and strengthen knowledge of manager/leadership skills, technology, tools and best practices.
  • Manage preparation of Monthly Operations Reports to supply key performance indicator metrics to upper management.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of relevant work experience.
  • Six or more years of relevant work experience.
  • Supervisory experience

Even better if you have:

  • Master’s degree inFinance, Management Information Systems, Marketing, Business or related discipline.
  • Two or more years of work experience with wireless point-of-sale systems and pricing reference data models.
  • Certifications such as: CPA, PMP, CAPM, CISA, CSM, Oracle/Teradata SQL.
  • Two or more years of wireless experience.
  • Knowledge of Agile methodology.
  • Revenue Assurance experience.
  • Two or more years of supervisory experience.
  • Knowledge of wireless network technologies like CDMA, GSM, and LTE.
  • Strong analytical and decision-making skills.
  • Capability of independent decision-making, with an in-depth knowledge of Wireless networks, rating, billing and pricing.
  • Organizational, facilitation, negotiation, and communication skills.
  • Problem solving and demonstrated collaboration with other work groups to solve complex issues.
  • Excellent written and oral communication skills with all levels of the organization, with strong consideration for varying degrees of technical proficiency.
  • Ability to thrive in a dynamic environment with the capability to understand, process and effectively plan, execute and work on multiple assignments, with strong attention to detail.
  • Knowledge of CPI.
  • Knowledge of SQL.
  • Willingness to travel.
  • Willingness to work flexible hours including nights and weekends.
  • Knowledge of ACSS and/or POS systems, and customer self-serve systems.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.