What you’ll be doing...

At Verizon Connect, we guide a connected world on the go.

We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses.

As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

We’re growing! This is a new position on our Global Success team with the opportunity to have a major impact on our Customer Success. We need your strong leadership, sense of urgency and attention to detail to build on our existing programs.

The SMB Account Representative responsibilities will also include the following:

  • Engage and close complex and strategic expansion and upsell sales orders to provide both incremental and new revenue streams within the existing customer base with a focus on the larger and complex clients within the SMB segment.
  • Execute on strategic vertical market and feature matching campaigns targeted at increasing share of wallet and customer satisfaction.
  • Collaborate with new Sales, Marketing and other Partner teams to ensure that all expansion and upsell sales efforts result in positive results for both the company (ROI) and the customer. Expansion is driven through consultative sales interactions within the current customer base.
  • Develop and manage strategic migration campaigns to transition customers to the correct solution and product platforms to drive retention, upsell, and expansion of these important accounts.
  • Support the launch of new features within a segment of account base.
  • Generate referrals and create referenceable clients through expansion, upsell and migration sales efforts.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or relevant work experience.
  • One or more years of sales experience, marketing and/or product management experience.
  • Drive, confidence and the ability to manage multiple tasks in a fast-paced work environment.
  • Knowledge of value proposition selling and ROI.
  • Fluency in Italian.

Even better if you have:

  • A degree.
  • Three or more years of sales experience, marketing and/or product management experience.
  • Historical results and ability to perform against set targets.
  • Change adaptation and ability to adopt new processes and procedures as we evolve the customer experience.
  • Strategic selling - the ability to sell strategic business solutions, including new products, that will benefit the customer and drive revenue growth.
  • Sales and Marketing Campaigns - the ability and proven track record to execute on sales (expansion) and customer marketing campaigns. Following up lead generation and proactively accomplish closing new customer opportunities.
  • Setting the right example and ability to work collaboratively with other teams as well as positively represent our brand and speak to our value within the customer relationship.
  • First-class up-selling skills and the ability to execute our Go to Market strategy for our new product offering. Plus, the skills to deliver where appropriate, the right cross-selling solution for the customer.
  • Willingness to travel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.