What you’ll be doing...

The Supervisor of Installations position manages a team that works closely with Sales, Customers and Subcontractors to ensure timely and accurate hardware installation for both new and existing customers. The position would provide necessary coaching, guidance and reliability to ensure targets are met. Oversees Installation team and serves as a subject matter expert on Vehicle Tracking Unit installations. Deals with complex issues that are escalated past the Installation team. Serves as a back-up to Sr. Installation Manager. Mentors, trains and coaches Installation Coordinators.

Responsibilities

  • Responsible for identifying, recommending, developing and implementing new processes as well as improve reporting opportunities.
  • Conduct monthly & quarterly performance reviews.
  • Ensures that current processes and procedures for installations are being followed by Installation team.
  • Host weekly team meetings sharing business updates
  • Responsible for handling highly escalated customers.
  • Monitor scheduling que to ensure
  • Coach and train new hires on the basic job functions as well as day to day activities.
  • Host monthly recognition ceremonies for employee performance
  • Work with Regional Sales Administrators on deals where sales action is needed.
  • Provides recommendations and feedback to manager on installation process and timeliness of installations.
  • Create and maintain internal and external customer relationships (Vendors, Sales, Project Mangers)
  • Ensure all details and contacts with customers, subcontractor installers, and internal business partners are neatly and thoroughly documented.
  • If appropriate, negotiate price of installation to ensure best price possible
  • Does analysis on technical installation problems to create training for Installation team to address accordingly.
  • Partner with internal stakeholders to ensure successful project completion
  • Assign job duties to Installation team as needed
  • Works on short-term projects assigned by manager
  • Create and maintain a positive employee moral/culture
  • Performs miscellaneous job-related duties as assigned.
  • Adapt appropriately to changing conditions and be able to relay the message to your direct reports.

What we’re looking for...

Must Have:

  • High School degree or equivalent combination of education and experience
  • 4 year College Degree or equivalent experience preferred.
  • 3 to 5 years’ experience in customer- facing role

Nice to Have:

  • Supervisory experience
  • Ability to adapt quickly to changing priorities
  • Experience and knowledge of all Microsoft Office tools, specifically; Microsoft Excel, and PowerPoint.
  • Concrete understanding of organization as well as department personnel and functions
  • Exceptional customer service, interpersonal and verbal/written communication skills.
  • Ability to communicate effectively across various levels.
  • Strong sense of urgency to resolve customer issues
  • Assist with testing and researching technical problems as needed
  • Monitor team’s workload to ensure priorities are aligned with demands

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.