What you’ll be doing...

In this role, you will support Verizon’s Intelligent Edge Network (iEN) encompassing Unified Transport, Next Generation Passive Optical Network v.2 (NGPON2), Multi-Service Edge, Base Network Controller, IP Routing, SDN/NFV, and Converged Core technologies. You will be empowered with an opportunity to impact how we develop the next generation Global Technology that Verizon supplies! We are deploying millions of miles of fiber that will power our Intelligent Edge Network (iEN). The iEN unifies services for Enterprise, Businesses, and Consumers through bleeding-edge technology and innovation. Verizon is enabling 5G wireless speeds up to a Gigabit per second while ushering in a new era of content delivery, connected cars, and smart cities through Mobile-Edge Computing. We are building the blueprint for what it means to have a truly resilient Edge Network. The iEN Team is dedicated to evolving Operations to meet the demands of running the network of tomorrow.

  • Handling phone calls to respond to network alarms and events for proactive network monitoring.
  • Managing Trouble Tickets, Outage communications, and process escalations for internal and external customers.
  • Generating, driving, and updating Trouble Tickets via internal ticketing system.
  • Performing fault isolation, triaging, and repairing network events to ensure the health of our network.
  • Working with external and internal Verizon organizations to coordinate and troubleshoot network events.
  • Providing network technical assistance to external teams by communicating technical details to customer service centers, technical support organizations, and executive management teams during network events and major outages.
  • Enhance automation through scripting and robotics process automation (RPA) to improve team functions and efficiency.

What we’re looking for...

You enjoy digging into the details to find solutions and can adapt easily to various challenges as an agile thinker. Collaborating and communicating with others comes naturally to you. Not only are you a great listener, but you know how to ask the right questions to get to the root cause of an issue.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Willingness to work flexible, rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.

Even better if you have:

  • A degree in engineering or relevant discipline.
  • Knowledge with Synchronis Data Link Control (SDLC) concepts and methodologies, supporting automation initiatives and process improvements.
  • Knowledge of Cloud and Virtualized solutions (OpenStack/VMWare).
  • Network Operations Center experience.
  • Scripting with Python, No-JS, Perl, or relevant languages.
  • IP networking certifications.
  • Experience driving automation initiatives.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.