What you’ll be doing...

The CFS Senior Analyst will be responsible for working Verizon’s non-pay suspensions, reactivations, and disconnections supporting the Enterprise and Wholesale segments. The CFS Senior Analyst will be responsible for a high volume of suspensions, reactivations, and disconnections while ensuring customer experience is delivered through the quality of the suspension/reactivation and disconnection process.

The CFS Sr. Analyst is responsible for working the non-pay suspension work lists:

  • Reviews products for suspensions to determine which system(s) are needed to complete the suspensions of all products/service on accounts.

  • Reviews sensitive accounts (i.e, e911, hospitals, etc) before taking down services.

  • Performs all tasks required in the suspension, restoration, and the hard disconnect of services flagged in a nonpayment status with Verizon.

  • Creates maintenance tickets.

  • Accesses and maneuvers equipment remotely.

  • Navigates VzB mainframe systems e.g. F&E, IXPlus, COMS, Netcom, Netcap, TCOMS, OBUS, etc.

  • Employs scripts and macros.

  • Accesses reports of pending work.

  • Accesses and processes commands in telecom switches, Digital Access and Cross-connect Systems (DACS), Internet Routers, and other internal systems.

What we’re looking for...

You’re customer focused and enjoy looking at issues through a consumer’s lens. Highly organized and detail oriented, you are able to independently analyze complex issues and make sound decisions. You’re goal oriented and you thrive in an environment where you are managing multiple projects in a fast-paced, changing environment. Since you’re highly analytical, you constantly come up with process improvements and are motivated by the impact you have on the business. You also enjoy collaborating with others and working in a team environment. Tailoring your written and verbal communications to the needs of your audience enables you to have an impact at all levels including user communities, and leadership.

You’ll need to have:

  • Bachelor’s degree or two or more years of work experience.

  • Two or more years of relevant work experience.

  • Two or more years of telecommunications experience.

  • Experience in Microsoft Office (Excel, Word, Access, PowerPoint, Outlook).

  • Knowledge of fMCI Credit and Collections systems.

  • Knowledge of bandwidth and how it relates to each other.

Even better if you have:

  • Degree in Accounting, Finance or Economics.

  • Experience working in commercial collection.

  • Customer service experience.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.