What you’ll be doing...

Use data to identify opportunities and actions to drive new acquisition sales and optimize conversion and revenue/profitability in areas such as desktop website, mobile website, mobile apps, chat, social, web-bots. Use digital analytics, customer analytics, and omni-channel analytics to facilitate revenue growth, conversion and profitability. Work with business intelligence and visual analytics tools, including Tableau Desktop, Tableau Server, Qlik, Hadoop Hive, Teradata SQL, R, Python, Adobe Site Catalyst, Alteryx, and Tableau Prep. Design, develop, and implement data visualization dashboards utilizing Tableau or a comparable Business Intelligence tool that provides real-time visibility into performance results. Analyze customer paths, from digital channels to call centers, to help improve the online customer experience and reduce call volume and average handling time. Serve as a Subject Matter Expert on performance of sales, service and support interactions, and customer journeys across desktop and mobile site experiences, mobile app, social, web-bots, chat and call center channels. Complete the full analytics journey from stitching data together, analyzing data, creating power visualizations, and automating and implementing solutions that solve business problems. Perform analysis to identify digital analyses that yield insights and drive actions on opportunities which improve business KPI’s such as revenue per customer per month (RCM) changes and Churn. Forecast site traffic, digital sales demand, site conversion and revenue metrics as well as analyze and predict call-in rates and expense from call centers. Discover new opportunities to optimize the business through visual analytics and statistical modeling using business analytical tools. Design, develop, and deploy executive-level dashboards in Tableau based on key insights and outputs from analyses. Work with other teams, including Information Technology, Business, Marketing, Metrics/Analytics, Testing, and Legal. Lead and manage projects with cross-functional teams.

What we’re looking for...

Bachelor’s or foreign equivalent degree in Business Administration, Information Systems, Analytics, Mathematics, or Statistics, or a related field and 1 year of experience leading or managing a team. In lieu of a Bachelor’s degree, employer will accept 2 additional years of experience in the skill set stated above. Experience to include the following: digital analytics, customer analytics, and omni-channel analytics to facilitate revenue growth, conversion and profitability; working with other teams, including Information Technology, Business, Marketing, Metrics/Analytics, Testing, and Legal; working with business intelligence and visual analytics tools, including Tableau Desktop, Tableau Server, Teradata or MySQL, and Adobe Site Catalyst or Google Analytics; designing, developing, and implementing data visualization dashboards utilizing Tableau or a comparable Business Intelligence tool that provides real-time visibility into performance results.

Must Reference: DAYS1-W

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.