What you’ll be doing...

Our success depends on the quality of our network. As such we have high expectations for our systems. In this role you’ll be using drive data and trouble ticket reports to spot problem areas and recommend fixes. When system problems occur, or a customer reports an issue, you’ll investigate and find a resolution. Help us deliver on our promise to customers—The ability to make and maintain clear, uninterrupted connections. This position will be part of the Network team designing and optimizing the network and in-building venues to ensure densification and deployment of new technologies. As a Systems Performance Engineer, you will insure that network performance and capacity solutions are designed and optimized efficiently as per Verizon standard for both voice and data services.

This includes, but is not limited to:

  • Analyzing our network’s capacity and coverage, and looking for ways to make improvements.
  • Implementing various system performance improvement plans.
  • Recommending and evaluating the impact of new cells.
  • Monitoring and troubleshooting system problems.
  • Coordinating intersystem optimization.
  • End to End responsibility for solution evaluation, design (and upgrades of existing system), commissioning and optimization of new site builds and modifications.
  • Aiding in the implementation of LTE, LAA/CBRS and 5G network.
  • Maintain and update databases, collaborate with various internal / external disciplines throughout project life cycle.
  • Responsible for investigating root cause for performance degradation; develop and implement short- and long-term optimization strategy.
  • Using system performance expertise to reduce Lost Calls, Ineffective Attempts, Failed connection attempts, Dropped Connections, RRC setup failures, RRC Drops, Context Setup Failures, and Context Drops as well as throughput and RACH optimization.
  • Optimize networks to meet KPI expectations. Directly manage Pre and post launch Optimization, Event Monitoring, and prepare / analyze testing reports.
  • Compile and maintain all project documentation in accordance with policies and procedures.
  • Interacts with cross functional teams such as National Network Operations (NNO) groups, NRB, Planning, Maintenance Engineering, Real Estate, Transport, Territory, HQ, RF Design and other organizations to deploy and optimize components for best efficiency and reliability.

What we’re looking for...

Never satisfied with the status quo, you thrive on continuous improvement. You have a strong domain experience in performance management tools, call processing, frequency planning, and all aspects of cellular networks. You enjoy the process of solving complex issues while empowering the team around you to do the same.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Valid driver’s license.
  • Willingness to travel.

Even better if you have:

  • A degree in electrical engineering.
  • Experience in the cellular industry. Ideally, with network experience.
  • Experience with RF propagation tools and radio test equipment, like DataPro, Spectrum Analyzers, Post-processing tools or RF Scanners.
  • Understanding of intermodulation, distortion, interference detection, and mitigation techniques.
  • Understanding of antenna characteristics or antenna system design and selection.
  • Understanding of frequency planning constraints and requirements such as C/I, co and adjacent channel criteria.
  • Understanding of LTE, VoLTE, EvDO, or CDMA.
  • Scripting experience, Linux, Python, etc.
  • Tools proficiency (software: Atoll, IBwave, Truecall, ENM, Zite, ELPT, Actix, Irisview, Actix, Windcatcher), (Hardware: CW test kits, Spectrum Analyzer, Walk testing kits like Falcon smart, WiND, TEMS).
  • Strong financial acumen. AbiIityto budget, track spending projection for in-building budget.
  • Ability to prioritize tasks and work quickly without minimal supervision.
  • Establish and foster relationships with internal / external teams (sales, RF, strategic partnerships with big companies, municipalities, commercial landlords, campus etc).
  • Flexible to attempt alternate solutions to resolve issues and seamlessly adjust to a dynamic, changing business environment. Superior organizational time management, prioritization and project planning skills; Continual commitment to all company goals and objectives and the ability to focus the team members on those objectives.
  • Ability to demonstrate effective communication skills by communicating, verbally and in writing, in a clear and concise manner; applying appropriate grammar; listening attentively; presenting ideas in a logical, compelling manner in both small and large group settings; adjusting to meet the needs of the reader or listener; communicating technical information to a non-technical audience; and integrating large volumes of information from multiple sources.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.