What you’ll be doing...

If you are curious about new technology and the possibilities it creates, then this job may be perfect for you. As part of the Information Technology team, you will work on new technologies and find ways to meet our customers’ needs and make it easy for them to do business with us on digital channels. You will use your expertise to solve complex problems and find unique solutions. The work you’ll do every single day will make people’s lives, work and play better.

We are looking to hire a Data Science Engineer for the System of Engagement Team.

  • Perform customer journey analysis on Teradata platform. The analysis will be performed on Teradata Aster Analytics platform.
  • Implement and automate ETL processes to get periodic data for analytics dashboard.
  • Implement Natural Language Processing on a supervised segmentation of customer feedback.
  • Build AI/ML models for call volume prediction and store visits.
  • Implement n-gram test mining models on chat transcripts for intent identification.
  • Perform digital transaction funnel analysis using Site Catalyst tags, to measure conversion rates, fall outs and bounce rates.
  • Implement visual dashboards.
  • Prepare presentation on findings from analysis and present it to management.

What we’re looking for...

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • A degree in Computer Science, Information Systems or relevant discipline.
  • Experience with Site Catalyst tagging, and deep understanding of web and mobile applications metrics and performance measurements techniques.
  • Experience in Teradata technologies.
  • A good understanding of data modeling languages; e.g. Scala, Spark, Python, R.
  • Experience integrating with Tableau or Kibana based dashboards.
  • Excellent oral and written communication skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.