What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

Major Responsibilities and Occasional Duties:

  • Take ownership and respond to cases in the CRM tool submitted via email, application, or voicemail.
  • Handle inbound customer calls and create cases; make outbound calls as needed.
  • Respond promptly to correspondence from customers.
  • Facilitate collaborative case work with other departments (Sales, Operations, Product Team, Hardware, SVT, etc.).
  • Continued training, development, and certifications.
  • Participate in knowledge based content creation and Playbook edits.

What we’re looking for...

Position Requires:

  • Education/Learning Experience: BS or BA or equivalent years of experience.
  • Work Experience: Customer Service experience required, Technical Support experience preferred.

Skills/Knowledge:

  • Capable of managing difficult or emotional customers and building rapport.
  • Ability to understand and escalate issues efficiently and appropriately.
  • Prioritize effectively within tight schedules and a fast paced environment.
  • Strong work ethic and customer service orientation with high integrity and ethics.
  • Commitment to professionalism, follow-through and attention to detail.
  • Very strong internet and computer skills.
  • High technical aptitude for assimilating technical concepts and new technology.
  • Ability to work flexible shift, which may include early morning hours, late night hours, or weekend hours.
  • Licenses/Certifications.
  • Behavior Competencies (e.g. planning, organizing, written/oral communication, adaptability, analytical reasoning, teamwork, detail orientation).
  • Strong problem solving skills; gathers and analyzes information skillfully.
  • Excellent English writing, email, and verbal communication skills, especially the ability to listen and comprehend effectively, are a must.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.