What you’ll be doing...

The Wireline Operations Controls Center (OCC) provides provisioning, maintenance and dispatch support to the Retail, Wholesale and Enterprise business customer base and is open 24 hours, 365 days a year. We provide support for every product level from plain old telephone service to Optical Carrier Systems. As a member of the OCC’s National Staff team, this Senior Analyst position requires an individual to manage, track and drive projects from end to end. The position is responsible for business case ideation, program requirements, benefits validation and the delivery of the end product. The Senior Analyst will be working with the various functional owners, from IT to PM/PO and DMO teams to ensure the successful delivery of all dispatch projects. The person selected for this position can sit in any of the Operations Control Center locations.

  • Lead role in organizing the delivery of large cross functional projects for the OCC.
  • Collaborate to define core business objectives in order to deliver the best product, program or project.
  • Communicate project risks, progress, launches and retrospectives across all stakeholders and teams – Consistently and transparently.

What we’re looking for...

You’ll need to have:

  • Associate’s degree or equivalent work experience
  • Three or more years of experience in Agile methodology preferably SAFe – User story, running scrums, sprint grooming & planning, and reviewing agile project metrics
  • Project Management experience.
  • Working level experience in Agile environment
  • Willingness to travel

Even better if you have:

  • Project management or Agile certification or Agile SAFe certification
  • Technical expertise with programming background
  • Knowledge of Wireline Dispatch and Field Operations
  • Excellent problem solving and critical thinking capabilities.
  • Ability to work well in a team in a fast paced environment.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.