What you’ll be doing...

The designated Tier 1 Engineer works in the 24x7 Network Operations Center and is responsible for management and repair of complex integrated customer solutions. The engineer acts as the first point of contact for the customer, to raise and manage incidents and drive restoration of their network services. Engineers with several years’ experience that would like to work with the latest technology in a global company may profit the most from this role.

Functional Responsibilities

  • Perform fault identification, diagnosis and resolution
  • Take corrective actions for all incidents on the customers’ network
  • Communicate with the customer, vendors and internal teams
  • Initiate activities to restore the service
  • Engage and work with internal teams and/or external vendors
  • Work closely with engineering teams responsible for the design of the customers’ solution.

What we’re looking for...

You’ll need to have:

  • Bachelor degree or relevant work experience.
  • Knowledge of networking – routing, switching and wireless technologies at minimum CCNA level.
  • Focus on customer experience and satisfaction.
  • Service mentality.
  • Knowledge of ITIL methodology.
  • Fluent English communication skills both written and verbal.

Even Better If You Have

  • A degree.
  • Cisco certification like CCNA, or CCNP (Routing/Switching, Wireless).
  • Experience in service provider or a service desk environment.
  • Basic UNIX knowledge.
  • ITIL Foundation v3 Certification.
  • Knowledge of Voice, Voip, UCCaaS.
  • Experience in service provider or a service desk environment.
  • Team-player mindset with good communications skills and structured work approach.
  • Good analytical skills with demonstrated problem solving ability.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.