Client Quoting and Ordering Specialist
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- Paris La Defense Cedex, France
- Full-Time Customer Service
- Job # 528347
- Date posted - 2019-09-27
What you’ll be doing...
The responsibility of the EMEA QuickStart Representative will be to support all presales and ordering activities within the Current Platform (formerly VRD) and Legacy Platform, as it pertains to the Verizon Enterprise Solutions (VES) quoting, contracting, and ordering processes. The QuickStart Rep will also provide easy, proactive customer service using the PM Best Practices and ITIL CSI methodology while deploying the most recent IT technology that provides our clients a simple, customized and reliable network experience.
Key responsibilities:
- Review quoting and contracting data provided by sales, inclusive of VES product set including new logo, New Order, Move/Add/Change, and Amendment process.
- Create quote/contract/order activity within Verizon designated systems depending on the request assigned (VRD, Proposal Manager, Premisys, etc.)
- Interface with customers to secure pricing/quote/order approval.
- Progress opportunities through quoting, contracting, and order submission process.
- Collect ordering data from customers and keying orders into Verizon designated systems (initiating Technical Validation (TEV), Early Site Survey (ESS), Access Optimization, Staging Event etc. as required).
- Meet/exceed quoting, contracting, and order submission Service Level Agreements (SLAs).
- Interact with all lines of business as required to complete a quoting/ordering task efficiently.
- Assist in prioritizing quoting, contracting, and order submission activities when escalations occur.
What we’re looking for...
- Bachelor’s degree or relevant work experience.
Even better if you have:
- Knowledge of Networking Technologies.
- Knowledge of VES products and solutions.
- Knowledge of the telecom market (i.e. Carriers, Value Added Resellers (VARs) and System Integrators).
- Strong knowledge of Current Platform (VRD), Proposal Manager, Premisys, etc.
- SFDC tool & processes knowledge.
- Ability to deliver written and verbal messages to Customer Base.
- Critical thinking and decision making skills.
- Technical aptitude and forward thinking skills.
- Strong customer services focus with drive to deliver a world-class customer experience.
- Excellent communicator with strong written and verbal presentation skills.
- Ability to work on own initiative with minimal supervision and also as part of a wider project/team.
- Ability to perform well in a dynamic environment to meet deadlines
- Computer literate with a strong working knowledge of Verizon systems.
- Strong attention to detail, data accuracy and quality of input.
- One or more years of experience working in a Business to Business (B2B) / Corporate Environment.
- Knowledge of Telecommunications, Network Integration and IT solutions.
- Problem management skills and strong analytical skills.
- Experience working in multicultural environments.
- Experience within a Project and Implementation Environment.
- ITILv3 / 4 certified.
- Prince2 Foundation, Agile Foundation.
- Positive ‘can-do’ attitude with passion to deliver.
- Willingness to travel as business requires.
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Moving the world forward together
Our credo is at the core of the
V team culture.
