What you’ll be doing...

  • Performing routine traffic audits and root cause analysis to identify issues impacting the revenue stream.
  • Identifying errors and performing corrective actions to return revenue to billing in a timely manner.
  • Collaborating with internal business partners such as IT, Order Entry, Billing, Account Teams, Network Engineering, etc.
  • Researching ticket inquiries from both customers and internal business partners to deliver a great customer experience.
  • Providing detailed reporting to management and other stakeholders on a regular basis.
  • Contributing to strategic goals through process improvement, innovative solutions, and eliminating waste.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • A degree in Finance, Business, Accounting, Computer Science or related discipline.
  • Strong written and oral communication skills and attention to detail.
  • Experience using Microsoft Office / Google tools.
  • Ability to work independently in a fast-paced environment while balancing competing priorities.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.