What you’ll be doing...

Continuous improvement is what we are all about and you will play a significant role in developing strategies that will make us better. For us to succeed in our highly competitive industry, it’s important that we turn our bills into revenue.

This position involves customer facing collections activities. Also provides billing dispute interpretation and negotiation with customers. You will be responsible for collections, account aging reduction and tracking customer balances for a set customer base of large wholesale customers with millions of dollars in annual sales revenue.

  • Ensuring collections strategies for wholesale revenue are handled effectively and within contractual terms.
  • Supporting project initiatives and recommending process enhancements and efficiencies.
  • Working with other Verizon internal organizations such as Sales, Tax, Contracts and Legal for customer issues.
  • Providing excellent customer service to wholesales customers.
  • Interpreting and communicating wholesale billing claims resolutions to the customers.

What we’re looking for...

You are a well-organized, detail oriented person who enjoys managing work efficiently to meet tight deadlines in a fast-paced environment. You’ll have strong analytical and problem solving skills, but you’ll also have a customer service orientation and be a great communicator who can interact well with a diverse range of people.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience in Microsoft Excel, Word, and Outlook.
  • Willingness to travel up to 25%.

Even better if you have:

  • Bachelors/ Master’s degree in Accounting, Finance, Business, Economics or related field.
  • Experience working in a collection support call center.
  • Experience in creating complex queries and reporting tools.
  • Experience working with financial, accounting and collection support systems.
  • Experience of electronic customer self-serve support applications.
  • Working knowledge of Microsoft Office Products & Google Products.
  • Negotiation skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.