What you’ll be doing...

We innovate constantly to help the biggest names in business work quicker and smarter and we apply the same vision and focus to the way we do business. You’ll be conducting moderately complex customer billing analysis and activities by researching and resolving large and small wholesale customer billing claims.

  • Conducting moderately complex customer billing claims research, analysis and resolution.
  • Processing billing adjustments.
  • Working with internal sales/support teams to ensure the timely resolution of outstanding issues.
  • Ensuring individual and departmental claims resolution targets are met.
  • Developing and documenting methods & procedures to ensure all processes are documented.
  • Supporting project initiatives and recommending process enhancements and efficiencies.

What we’re looking for...

You are a well-organized, detail oriented person who enjoys managing work efficiently to meet tight deadlines in a fast-paced environment. You’ll have strong analytical and problem solving skills, but you’ll also have a customer service orientation and be a great communicator who can interact well with a diverse range of people.

You’ll need to have:

  • Bachelor's degree or one or more years of relevant of work experience.
  • Experience in Microsoft Excel, Word, and Outlook.
  • Willingness to travel up to 25%.

Even better if you have:

  • Bachelor’s degree or higher in Accounting, Finance, or Business.
  • Ability to work independently and as a part of a team.
  • One or more years of Accounts Receivable experience.
  • Prior commercial customer service, billing assurance or claims resolution experience.
  • Strong written and oral communication skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.