What you’ll be doing...

The Technical Service Manager is a key customer advocate responsible for maintaining the performance of customer networks in order to deliver customer satisfaction. You will continually drive optimization, stability and durability of the customer’s network while working closely with the appropriate Verizon internal organizations using knowledge of established procedures, policies and practices.

  • Evaluate network needs and recommend appropriate changes to the customer to ensure SLA compliance or risk mitigation.
  • Drive implementation of technical solutions.
  • Manage complex technical incidents and problems impacting customer's service availability and escalation of incidents to appropriate levels in organization.
  • Build strong relationships and maintain regular communication with assigned customer contacts to understand and manage performance / service expectations.
  • Develop customer loyalty as well as retention and manage customer relationship in close cooperation with the Service Program Manager and the account team.
  • Understand network security best practices.

What we’re looking for...

You’ll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Five or more years of job related work experience.
  • Experience in Incident, Problem and Change Management.
  • Strong technical abilities in IT and Telecom.
  • Program Management reporting experience.
  • Knowledge of MS office applications.
  • Customer focus and strong relationship management skills.
  • Certification in Cisco, ITIL, and/or PMP.
  • Knowledge of VOIP technology including hands on experience troubleshooting and supporting.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.