What you’ll be doing...

Our success depends on delighting our customers. You’ll be driving a team of lead network engineers in the isolation and troubleshooting of a large retail customer network including circuits, routers, and wireless devices and ensuring that their expectations are met or exceeded. You’ll create a great environment for your team by providing clarity, direction and feedback. Living up to our customer commitments is a top priority—you’ll play a key role in making sure we do exactly that.

  • Guiding team members in dealing with especially challenging service issues.
  • Ensuring team members maintain strong customer relationships.
  • Setting departmental goals and budgets.
  • Initiating new processes to improve the team’s performance.
  • Organizing and supervising the team’s work.

What we’re looking for...

Truly a “people person,” your superior interpersonal skills mean you’re able to build strong relationships with a variety of people, including C-suite executives. And as a leader, you’re able to create engagement, motivation, and a sense of ownership in your team members. You’re comfortable leading a technical function—complex integrated solutions are your specialty. You understand our responsibility to our customers, and you’re excited to help us live up to it.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with service assurance (incident management).
  • Willingness to travel.

Even better if you have:

  • A degree.
  • Five or more years of experience managing multiple programs, personnel, and profit and loss (P&L).
  • Experience leading a team.
  • Strong technical skills with networks, managed services, CPE, applications hosted/DCS services, security, IT services, or unified communications.
  • Certifications, like Cisco or ITIL Foundations V3 through Expert level.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.