What you’ll be doing...

  • Ensuring, maintaining and enhancing the performance of global customer networks.
  • Supporting a major Verizon client in the St. Louis, MO area.
  • Serving as a consultant to continually drive optimization, stability and durability of the network while working closely with the appropriate Verizon internal organizations to provide the customer with World Class Customer Service.
  • Developing and managing network and service plans.
  • Performing proactive network optimization reviews including network diversity planning and network hardening on installed services, presenting the client with all options and consultation.
  • Maintaining client diversity requirements and business continuity plans including back-up and disaster recovery plans.
  • Coordinating and managing performance and SLA compliance of the existing client network including availability, time to repair (TTR), customer outage time and chronic issues and recommends appropriate changes.
  • Managing individual complex technical incidents and problems impacting the client’s service availability and escalates as appropriate.
  • Developing and delivering detailed root cause analysis reports and service improvement plans in response to complex customer outages or catastrophic network issues.
  • Highlighting all technical risks and makes sure a risk mitigation strategy is put in place where applicable.

What we’re looking for...

You’ll need to have:

  • Associates degree or two or more years of work experience.
  • MPLS/ Network Design Understanding a MUST
  • Three or more years of relevant work experience.
  • Three or more years of experience working with large enterprise customers.
  • Experience managing complex client environments and working with internal and external groups to drive operational issues to resolution.

Even better if you have:

  • A degree.
  • Excellent verbal and written communication skills.
  • Excellent presentation skills
  • Ability to manage executive escalations skillfully.
  • ITIL certification.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.