What you’ll be doing...

  • Become the operational in-depth technical expert for a set of complex and bespoke managed network solutions.
  • Act as escalation point for tier 1 teams in Incident Management.
  • Troubleshoot, classify and correlate network incidents and problems on tier 2 level.
  • Provide updates to the customer and respond to requests for information.
  • Support Service Managers on creating RCA and other reports.
  • Provide technical and service related training to tier 1 and 2 engineers.
  • Become a member of our on-call rotation to provide 24x7 Incident Management support.
  • Be available to occasionally work out of business hours for maintenances or scheduled changes.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or relevant work experience.
  • Knowledge of routing and switching technologies.

Even better if you have:

  • Five or more years of experience in implementing or operating complex IP networks.
  • Technical degree or professional certification.
  • Communications skills and a structured work approach.
  • Cisco Professional level certification (CCNP) or equivalent experience.
  • Fluent in English – both verbal and written.
  • ITIL certification or understanding.
  • Basic UNIX skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.