What you’ll be doing...

We have an immediate need for a Senior UX Researcher to join our Research and Development team. Working in a cross functional team, you will be responsible for the user research of a section of our product line. You’ll work closely with your UX Design, Product and Engineering colleagues to understand the needs of our users and deliver actionable insights that help solve their business problems.

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions. As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a startup environment with the resources, operational excellence, and brand recognition of an established tech giant.

  • Planning your own research studies which will deliver meaningful and actionable insights to the designers & engineers in good time.
  • Organizing, managing and moderating of user testing and also the recruitment of users.
  • Delivering finished, well-documented research findings.
  • Participating and facilitating workshops to involve your cross functional team in the design process.
  • Being the voice of the user on your team, ensuring that the products we deliver solve the right problems for our users in the right way.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or relevant work experience.
  • Experience as a UX Researcher.
  • A portfolio that showcases your capabilities in the UX Research.
  • A track record of delivering research findings in good shape to the engineering team.
  • Willingness to travel.

Even better if you have:

  • An ability to support less experienced researchers and designers who are planning or conducting research activities.
  • An ability to understand and incorporate complex technical and business requirements into your work, where necessary.
  • Ability to generate wireframes collaboratively, particularly with UX Designers and engineering.
  • Experience in the Design Thinking methodology and/or Design Sprints.
  • Experience of Lean UX a distinct advantage.
  • Strong written and verbal communication skills and presentation skills.
  • Ability to build relationships within the cross functional team that will ensure you get the support you need for your research and the insights you deliver.
  • Knowledge of data analytics and quantitative aspects of UX research.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.