What you’ll be doing...

You will work collaboratively in a team environment as part of the employee payroll support (EPS), group.

  • Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries.
  • Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume.
  • Update employee call details in the employee payroll support case database.
  • Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to employee.
  • Maintain a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction.
  • Interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues.
  • Collaborate with leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • Knowledge of PeopleSoft, WFM, VZTime.
  • Customer service experience in handling escalated situations.
  • Certified Payroll Professional Certification (CPP) or Fundamental Payroll Certification (FPC).
  • Knowledge of payroll practices, policies and procedures.
  • Written and verbal communication skills with strong attention to detail.
  • Collaboration skills in order to partner effectively across various levels of the organization.
  • Ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.