What you’ll be doing...

The Payroll Analyst will work collaboratively in a team environment as part of the employee payroll support (EPS), group.

  • Resolve incoming emails timely and accurately including specialty queues such as Executive, Legal and Human Resource requests related to payroll inquiries.
  • Assist payroll administrators by answering incoming calls regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries during periods of high call volume.
  • Answer incoming calls in the executive call queue.
  • Process payroll-related forms such as state and federal W4s, common pay letters, COPE/PAC deductions, stale-dated checks, non-residential forms, garnishments, and salary verifications with accuracy and timeliness.
  • Process incoming mail sorting, mortgage verification, returned live checks, court of common plea, garnishments and other payroll related documents.
  • Manage/process documents received via the fax queue.
  • Act as a subject matter expert to support payroll administrators with payroll inquiries to drive first-call resolution by assisting in group chat and providing floor support during leadership staff meetings.
  • Lead and contribute to team engagement activities and trainings.
  • Collaborate with leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures.
  • Interact cooperatively and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues.
  • Update employee call details in the employee payroll support case database.
  • Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to employee.

What we’re looking for...

You'll need to have:

  • A Bachelor’s degree or one or more years of work experience.
  • Knowledge of PeopleSoft, WFM, VZTime.
  • Flexible scheduling to meet processing demands, as required.

Even better if you have:

  • Customer service experience in handling escalated situations.
  • Collaboration skills to partner effectively across various levels of the organization.
  • Excellent written and verbal communication skills.
  • Certified Payroll Professional Certification (CPP) or Fundamental Payroll Certification (FPC).
  • Ability to prioritize and schedule tasks, respond well to changing priorities, pay attention to detail and demonstrate effective time management and organizational skills.
  • Knowledge of payroll practices, policies and procedures.
  • Demonstrated ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.