What you’ll be doing...

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than three thousand five hundred dedicated employees infifteen countries, we deliver leading mobile technology platforms and solutions.

Responsibilities:

  • Assisting Level 1 representatives in real time troubleshooting.
  • Building and driving adherence on internal processes.
  • Handle real time escalations from Level 1 representatives.
  • Provide timely, high quality responses to external and internal customer questions and escalations, while balancing the company’s and the customer’s needs.
  • Strive to resolve problems in early stages.
  • Operate within the Support procedures, standards and policies.
  • Appropriately advocate for customers and help define ways to continually add value to the customer experience.
  • Contribute and expand upon the company’s knowledge management database.
  • Engage in company-sponsored and self-motivated training and learning opportunities to expand technical and soft skills, as required, for effective performance.
  • Provide timely feedback and ideas to the Director of Technical Support to strengthen the department processes and operations.
  • Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience with problem solving-gathers and analyzes information
  • Expereince with assimilating technical concepts and new technology.
  • Willingness to work a flexible schedule, including early morning , late nights and weekends as necessary

Even better if you have:

  • A degree in CS or Engineering.
  • Experience and knowledge working with APIs.
  • Experience with support applications, tools and processes.
  • Experience delivering both hardware and software support services.
  • Experience in systems engineering in wireless networks or GPS.
  • Experience with one or more of the following technical skills:
    • Linux administration
    • Postgres or SQL queries
    • Ruby
    • C#.NET
  • Ability in managing difficult or emotional customer situations and building rapport

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.