What you’ll be doing...

You will be part of a team primarily responsible for establishing a lifecycle relationship with a dedicated client base. The team provides billing support, responses to customer inquiries, resolves service issues and implements action plans in a fast-paced, results-oriented accounts team environment. In this role, a vital part of the customer experience is in your hands.

After we install a wide range of technologies at a client, the Client Services team is responsible for ensuring customer satisfaction every day. You will ensure team compliance with existing agreements, policies and reporting requirements. Position will be focused on managing projects for assigned client.

As required, you will be required to provide written status to the Program Manager and executive leadership both internal and external to Verizon.

  • Create agendas for internal and external meetings.
  • Lead internal and external status meetings.
  • Capture and distribute meeting minutes.
  • Assign action items to appropriate stakeholders.
  • Facilitate technical discussions as needed.
  • Create and manage project plans.
  • Manage resource availability.
  • Track and collaborate with outside vendors and solutions architect to ensure on time deliverables and solution integration.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Willingness to travel.

Even better if you have:

  • A degree.
  • Three or more years of Project/Program Management experience within Telecom industry.
  • Three or more of experience creating, monitoring, and implementing business process.
  • One or more years of experience indirect customer and vendor management.
  • CAPM or PMP Certification or willingness to obtain within 6 months of start date.
  • ITIL v3 Certification, or will obtain certification within 6 months of your start date.
  • Documentation, communication and interpersonal skills.
  • Written and verbal communication skills at all levels within an organization.
  • Analytical and problem-solving abilities.
  • Ability to analyze and document complex business processes and independently identify opportunities for improvement.
  • Ability to efficiently prioritize and organize competing work demands with little oversight.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.