SMB Implementation Specialist
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- San Diego, CA, United States
- Full-Time Customer Service
- Job # 536120
- Date posted - 2020-01-06
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success which is why we are seeking motivated individuals who are able to deliver best in class care at the onset of our customer’s journey with us. As a member of the SMB Implementation Team, you will partner with new clients to provide an effortless experience through first value. You will set the precedent for quality of communication, timely responses, in addition to the level of support they can expect to receive from Verizon Connect.
- First point of contact post sale; ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan.
- Ensure installations are scheduled and executed in a timely manner.
- Utilizing all resources, including paid resources such as field support technicians, to care for timely resolution.
- Providing timely action on any customer escalations throughout onboarding period.
- Validating proper product mix, ensuring hardware and software solutions are compatible with the client’s assets.
- Building value in our customer training program and scheduling appropriate training/s in order to maximize the adoption of our services.
- Accountable for the successful completion of deployment engagements in line with internal and customer-defined success criteria.
- Collaborating and owns the communication with internal partners such as Sales, Support, Success and Finance.
- Documenting all interactions in Salesforce and other VZC systems.
What we’re looking for...
You’ll need to have:
- Bachelor’s degree or one or more years of work experience.
- Experience in the successful delivery of implementation projects for SMB clients.
Even better if you have:
- Bachelor’s degree in Business.
- Two or more years of experience in an account management role (specifically SaaS related product/services).
- Knowledge of the complexities associated with hardware and software solutions.
- Experience using applications such as SalesForce.com, Microsoft Excel, Power Point, GSuite etc.
- Demonstrated success managing complex projects.
- Customer focused with problem resolution skills.
- Demonstrated ability to effectively communicate with internal and external stakeholders focused on collaboration.
- Proven ability to perform in a fast paced environment.
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Moving the world forward together
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