What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service as well. When a customer has a problem, you’ll be the one to support them by managing the incident to ensure a speedy recovery (even if it means getting a little creative). You will receive full support in terms of training to be able to do so and your colleagues will always help you out should you get stuck. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.

  • Providing support to customers that have technical problems.
  • Documenting every interaction using one of many tool sets provided.
  • Advocating for the customer by escalating unresolved issues to the next level of support.
  • Monitoring the incident ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed SLAs.
  • Maintaining user, customer, and departmental confidentiality at all times.

What we’re looking for...

You exemplify values of integrity, accountability, respect and excellence in all work you carry out. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.
You are interested in Cisco’s latest switching technology and want to start the journey to increase your skill-set about state of the art network management!

You'll need to have:

  • Bachelor’s degree or relevant experience.
  • Understanding of networking – routing, mainly switching and wireless technologies in a Data Center and client office environment.
  • Fluency in English – both written and spoken.
  • Willingness to work 24/7 work schedule.

Even better if you have:

  • A degree.
  • CCNA certification or equivalent.
  • ITIL Foundation certification.
  • Experience in a service provider or a service desk environment.
  • Experience with ticketing software.
  • Analytical skills with demonstrated problem solving ability.
  • Excellent communication skills.
  • Ability to work well in a team.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.