IVR QA Analyst
This job posting is no longer active
- Folsom, CA, United States
- Full-Time Consulting
- Job # 536124
- Date posted - 2020-03-04
This job posting is no longer active
What you’ll be doing...
As an IVR QA Analyst, you’ll be working within our Professional Services Contact Center Services Quality Assurance team and perform QA testing of enterprise-wide Contact Center solutions for customers from many verticals. The Professional Services team implements and maintains both Verizon hosted and CPE solutions which contribute millions in Verizon revenue. The custom IVR and voice solutions are critical to our customers, so our focus is to consult with both quality and a sense of urgency in mind. The work is sometimes done from a Verizon office, remotely, and (at times) from a customer location. You’ll be working within our Professional Services QA team to perform testing of enterprise-wide Contact Center solutions for customers from many verticals. In this role you will work on testing brand new custom solutions, as well as test the new features and tuning existing solutions.
You will be responsible for:
What we’re looking for...
You’ll need to have:
Even better if you have:
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
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