What you’ll be doing...

A vital part of the customer experience will be in your hands as you make sure customers receive monthly invoices on-time and accurately. You’ll be part of a team billing Verizon Connect accounts, performing Revenue Assurance audits, completing order management functions, and ensuring customers are invoiced correctly and in compliance with their contractual commitments. When customers or business partners have questions, you will collaborate across functions to resolve them. Your role is critical in ensuring that our customers are invoiced correctly, in a timely manner, and find it easy to do business with us. Your duties will also include training team members, being the first point of contact for escalations, and ensuring proper controls are maintained.

  • Supporting monthly invoice generation including gathering billing data, calculating and posting charges, and creating and distributing invoices.
  • Reviewing and researching data to identify and resolve errors and billing variances.
  • Processing customer requests for credits and monitoring contractual commitments.
  • Coordinating rating calculations and adjustments and providing written confirmation of resolution.
  • Producing standard and non-standard reports for customers and account teams.

What we’re looking for...

You are a well-organized person who enjoys working independently and managing competing priorities efficiently to meet tight deadlines in a fast-paced environment. You’ll have strong analytical and creative problem solving skills, but you’ll also have a customer service orientation and be a great communicator who can interact well with a diverse range of people.
You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree in Accounting, Finance, or Economics.
  • Experience in using Microsoft Office (Excel, Word, Access, and Outlook).
  • Experience in the communications industry with an understanding of billing systems, products and services.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.