What you’ll be doing...

Verizon Connect are seeking an experienced writer to work with our UX team. We believe thattext is interface too, so we’re seeking a content professional to improve the content in the userinterface, making sure the microcopy is effective, writing and maintaining onboarding guidesand help articles, and updating these based on user feedback and traffic data.You will work closely with the researchers, designers and engineers delivering our products andwith our localisation team. You will develop standards, style guides and processes that will formpart of our Design System documentation.


  • Researching, writing, and editing content that has a strong customer focus.
  • Setting standards for microcopy across a product suite on web, Android and iOSapplications.
  • Creating onboarding guides to drive active use of our products.
  • Creating help articles for our web and mobile products.
  • Coordinating across teams to become central point of contact for help system andinterface content.

What we’re looking for...

You’ll need to have:

  • Bachelor's Degree in English, Technical Writing, or equivalent workexperience.
  • Several years ofexperience in a technical writing or content strategy role.
  • Ability to write clearly, concisely and with a deep understanding of the needs of your readers.

Even better if you have:

  • UX certification
  • Experience in settingstandards for content
  • Experience providing guidance and copy-editing services forpeople implementing your standards.
  • You are a problem solver, able to set goals and begin work on your own initiative.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.