What you’ll be doing...

This Senior Security Engineer is a Tier III SOC Engineering resource responsible for the management of Verizon’s customer security infrastructure, with a concentration of work on Zscaler. Primary responsibilities include change management and incident management. Change Management responsibilities include the acceptance, review, planning and implementation of approved changes to customer security assets.

  • Work with Design Engineer, Project Engineer and Project Manager on customer transition, implementation, or transformation projects.

  • Serve as subject matter expert (SME) on proxy, cloud-based firewalls.

  • Create/update/close change request in requisite change system, design change and submit change form, or review submitted change form and correct any deficiencies, stage or implement change and troubleshoot failed changes.

  • Perform troubleshooting and diagnosis of complex enterprise security device incidents

  • Attend incident calls, review and understanding of documented processes.

  • Perform in-depth research of assigned problems to identify resolution options, document options, select best option, and present information to customer and implement approved resolution.

  • Create and present Root Cause Analysis (RCA) document when requested.

  • Act as escalation point to assist Tier 2 engineers with or perform troubleshooting, configuration, replacement, updating or installation of enterprise security devices.

  • Collaborate with Security Engineering and Project Management to create custom solutions for assigned customers.

  • Articulate outcomes to technical and non-technical audiences.

  • Take ownership of assigned tasks, resolve tasks within assigned shift, or correctly transition incident to oncoming shift if not resolved, track task to resolution.

  • Work with enterprise security device vendors to resolve complex incidents, replace defective hardware, and receive software patches/fixes to resolve incidents.

  • Assess vendor vulnerability reports against existing customer devices and work with customer to implement mitigation activities if required.

  • Participate in audit and compliance assessments performed internally, by external vendors or by customer audit teams.

What we’re looking for...

The Senior Security Engineer is a skilled professional who possesses experience in configuration of and troubleshooting on a wide variety of security devices. You are able to work as a member of a team and to communicate effectively and intelligently to our customer via phone, email or ticket escalations. You are able to multi-task, take direction, prioritize and complete given assignments on a daily basis. You possess a working knowledge of how our customer’s specific security products operate, how networks interoperate, and how a managed security services provider delivers service to its customers. You are extremely customer focused and is able to handle themselves in the face of adversity.

You’ll need to have:

  • Bachelor’s Degree or four or more years of work experience.

  • Three or more years of relevant work experience.

  • Three or more years of experience with security device engineering.

  • Two or more years of experience with cloud-based firewall proxies, like Zscaler or Ironport.

Even better if you have:

  • Four or more years of enterprise security engineering experience.

  • Bachelor’s degree or higher in Computer Science, Security, or other technical field.

  • Knowledge of the 7 layers of OSI model and able to troubleshoot complex incidents involving the first four layers.

  • Experience in the application of established procedures, policies and best practices in the security field.

  • Experience in Linux, Proxies, firewalls, load balancers, Security Cloud products.

  • Experience with complex troubleshooting.

  • Experience in Change Management process.

  • ITIL Foundations training / certification.

  • Strong communication skills and ability to engage with customers to understand their requirements.

  • Able to identify gaps in processes and strong problem solving skills.

  • Ability to excel in high pressure environments.

  • Security Certifications: CCSE, CCSP, JNCIP, CISSP, CCNP - Security.

22CyberOPS 22CyberNET 22CyberVES

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.