What you’ll be doing...

  • Providing technical support for customer global voice network environments (e.g., network incident identification, documentation, escalation, resolution).
  • Providing voice advanced technical support and direction to lower-level technicians in a Network Operation environment.
  • Troubleshooting and configuring Cisco IPT (IP Telephony) solutions involving call managers, Unity, Unity Connection, Emergency Responder, Gateways H323, SIP, SBCs, Expressway, IM&P, and routers and switches (LAN/WAN/Wireless environment).
  • Supporting 24 x 5 environment with on-call rotation during the weekends.
  • Executing voice change requests submitted by the customer.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in Voice and Contact Center Support.

Even better if you have:

  • A degree.
  • Cisco Certified Network Professional (CCNP) “Collaboration” or “Voice” certification.
  • Knowledge of ITIL, VMWare, Cisco IOS & Nexus, QoS, Session Border Controllers (Ribbon, Oracle and/or Cubes SP), and Contact Center.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.