What you’ll be doing...

As a Client Services Co-Coordinator, you will work with our national business and government customers over the phone to provide account servicing and technical support. You combine your natural ability to solve technical issues with your desire to help our customers. Your role will be critical in diagnosing and troubleshooting device issues while keeping customers informed, reassured, and ultimately happy to be our customers. You’ll provide a first-class customer experience with each and every call.

  • Providing a high level of resolution support to multiple business customer types, adapting to their varying needs and requirements.
  • Delivering efficient customer support on large accounts using web-based tools.
  • Providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
  • Maintaining in-depth knowledge of product offerings and network capabilities, positioning them as strategic solutions in a business environment.
  • Applying technical knowledge to troubleshoot customer issues with evolving technologies.
  • Monitoring service ticket, ticketing and tracking to ensure timely and satisfactory resolution of user requests / incidents in agreed SLAs.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or relevant experience.
  • Fluency in Portuguese.
  • Willingness to work a flexible work schedule as needed.

Even better if you have:

  • A degree.
  • Two or more years of customer service experience.
  • Technical certification related to networking.
  • Knowledge of ticketing software, SQL, GPS or Electronic.
  • Experience working with technology products and services.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Ability to manage multiple work streams or projects simultaneously.
  • Interpersonal skills with the ability to demonstrate empathy to others.
  • Effective listening skills.
  • Ability to explain technical information in a way that a non-technical audience can understand.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

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