What you’ll be doing...

Be part of something exceptional. You’re good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of Verizon Connect, your talents will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. In Verizon Connect we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant. We don’t wait for the future. We build it.

Full-time role in Global Customer Success department of being obsessed with ensuring best customer experience and service level in a fast-growing and dynamic environment. Daily activities covers dealing with advanced complexity of technical support cases related to products and services offered by Verizon Connect

  • Serve as technical customer support professional as well as SME while dealing with advanced complexity technical matters related to SaaS fleet management products and solutions.
  • Actively cooperate with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis.
  • Handle incoming and outstanding cases and customer requests with end to end accountability - this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders.
  • Recognize the patterns for recurring matters and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level.
  • Contribute to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or relevant work experience.
  • Fluent written and verbal communication in Polish, German and English.
  • Technical ICT/IOT/Telematics background and/or knowledge.

Even Better if you have:

  • Master’s degree.
  • Well-developed time management and prioritization skills.
  • Structured “can-do” approach to open matters and tasks in a demanding environment.
  • Methodical and conscientious documentation skills.
  • Willingness to develop while identifying opportunities over self-reflection.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.